Customer Support
Real Estate Technology
That Improves 
Connected Data. One Platform.
As a real estate professional, you know disconnected data slows down decision-making. PerformanceHQ, Grace Hill’s award-winning platform, consolidates performance tools and property insights into one powerful solution to reduce tech fatigue, mitigate risk, and boost efficiency — ultimately strengthening portfolio performance.
Intelligence+
Intelligence+
Stop drowning in data! Intelligence+ brings your resident feedback to the surface — and tells you what to do next.
- Get powerful, automated insights without the headache.
- Optimize performance with actionable recommendations, helping you know where to focus.
- Boost efficiency, cut the busywork, and drive results with less effort.
Surveys
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Boost resident and employee satisfaction with unbiased assessments.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into built-in action plans that improve performance.
- Benchmark your property with the Kingsley Index™ and compete for prestigious awards and recognition.
Training
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
Mystery Shopping
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Policies
Policies
Comprehensive policies and procedures that reduce risk.
- 1000+ pre-built, customizable policies designed to jump-start compliance.
- Trust that policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real time with our graphical compliance dashboard.
Reputation Management
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Realync Virtual Leasing
Realync
Virtual leasing and video tools to close leases faster.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
Real Stories, Real Success: Hear From Our Customers
PerformanceHQ has been a game-changer for creating efficiencies for our team. Having everything in one centralized platform that’s easy to navigate, easy to push content out, and easy to edit really creates a user experience that’s helpful for people at all levels.”
Lindsey Palmer, Vice President of Training
We're excited that our teams can find everything in PerformanceHQ instead of logging in to different systems — it’s like it was all meant to come together."
Jessica Dodge, Director of Employee Development
I love how Intelligence+ turns data into action. The Gracie AI summary on the recommendations is a game-changer; it gives us clear, actionable guidance so we can confidently make improvements that boost resident satisfaction and performance across our portfolio. It's not just a report; it's a playbook for success."
Sara Perry, Director of Brand, Marketing & Customer Experience 
The virtual tour experience that Realync offers is amazing. It's super easy to build rapport with prospects even if they may not have the option to visit before leasing an apartment. It gives that prospect more trust when making their decision."
Luisa Smoot, Previous Property Manager
Having Training and Policies under PerformanceHQ gives us a centralized platform where our employees can go to find anything they need. It helps our training team, HR team, operations, and our onsite teams.”
Lindsey Palmer, Vice President of Training
The Power of Connected Data.
Unlock a single source of truth with PerformanceHQ, turning insights from across your portfolio into smarter, faster action.
We Understand Your Unique Challenges.
As experts in multifamily and commercial real estate technology, we offer solutions designed specifically to help you stay compliant, improve satisfaction, retain top talent, and promote your property.
Marketing
Improve Brand and Experience
Human Resources
Retain and Develop Talent
Owners and Operators
Improve Operating Performance
Risk and Compliance
Mitigate Risk in Your Organization
Training and Development
Offer Training That Resonates
Maintenance
Reduce Maintenance Costs
Trusted by Over 2,800 Companies Nationwide
Find out why Grace Hill is the preferred choice among multifamily rental housing and commercial real estate companies to ensure compliance, train employees, and protect their brand!
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